Although we strive to deliver your orders as quickly as possible we are a small company and cannot hold all products in stock - some are shipped directly from the manufacturer. We detail the specifics of this below.
We will always endeavour to keep you informed of the status of your order - you will receive regular updates by email; please keep an eye on your Junk folder as well.
Please do not hesitate to contact us should you be concerned about the whereabouts of your order.
NuSkin products are shipped directly from the NuSkin European warehouse in The Netherlands. Products are shipped by DPD with a tracking number. You should bear in mind that, with the UK's departure from the EU, these packages may take up to 10 working days to arrive. Unfortunately this is out of our control - any shipment from a warehouse outside the UK will now take longer to arrive. The good news is that there will be no extra charges on these shipments. Defective or unwanted products will need to be returned to NuSkin.
Dermalogica products are shipped directly from Dermalogica UK. They are sent by Royal Mail and you should expect them to arrive within 4-5 working days of your placing the order. Defective or unwanted products should be returned to us.
We hold these products in stock and aim to ship them within 1 working day from receipt of order. They are shipped by Royal Mail and you should expect to receive them within 2-3 days of shipment.
If you are missing a product from your order:
If you have received an incorrect product, please contact us immediately with the order number and details of the incorrect products.
If your products arrived damaged, please email us with a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items.
If your products arrived damaged as well as the delivery box, please email us with a photograph of the damaged items together in one shot.
You will also need to provide the order number and list of damaged items.
The courier also asks that you place all damaged items back in the box and seal it up for them to pick up and raise a damage claim.
The courier may decide that delivering to your neighbour is a safe alternative when you are not home to receive the parcel. Please check with your neighbours before contacting us or the courier.
You can check the status of your order delivery by clicking on Order History and then following the Tracking link. If the Tracking information shows your order as delivered and you do not have it, please contact us for assistance on a replacement.
Login to your account and click on Orders from your Account page. Then click on the View button of the relevant order - you will be taken to a page that shows the details of the order, together with a tracking link (on the name of the delivery company) if applicable. Simply click on the link to be taken to the relevant tracking page.
If you are not completely satisfied with your order, you are welcome to return any un-opened products within 14 days of receipt directly. Keep in mind that you will not receive a refund for any opened or used products sent.
No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded.
You can return any un-opened products within the return period of 14 days after you have received the goods.
To return any unwanted items, you will need to obtain an RMA number from us or NuSkin. In order to send you the full return instructions and generate an (Return Merchandise Authorisation) RMA number, we/NuSkin need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.
Once notification of the returned goods arriving has been received, the refund will be processed which can take up to 11 business days; this is dependent on your bank’s processing times.
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