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Terms and Conditions

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website.

The term '[Beauty Lodge]' or 'us' or 'we' refers to the owner of the website whose registered office is [Unit 211 Bedford Heights, Brickhill Drive, Bedford, England, MK41 7PH]. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: · The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without [Beauty Lodge]'s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Clinic Terms and Conditions

Appointments and Cancellation Policy

If you need to cancel or rearrange your appointment, please give us 48 hours notice in writing, or by the Friday before a Monday appointment. Failure to give 48 hours or weekend notice to cancel or rearrange your appointment will result in the loss of the treatment from your prepaid course of treatments or deposit being redeemed. A cancellation by you (without rearrangement) within 48 hours of the appointment or a failure to attend the appointment without prior notice will result in full payment of the treatment being requested by us.

Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Beauty Lodge will endeavour to ensure that your appointment runs according to the arranged time; however, should we need to cancel your appointment at short notice , we will make every effort to contact you in advance. Prior to your appointment we will inform you of any preparation required such as shaving, make up removal, avoidance of sun exposure etc.

Please be aware that if you arrive to your appointment and it is deemed unsafe to continue with your treatment due to tanning or recent sun exposure, you may be liable to pay the cancellation fee.

Please ensure that makeup, deodorant, perfume and oil-based products are removed before treatment. We will cleanse the area; however we cannot be held responsible for products that may lay dormant in the skin pores and cause an adverse reaction.

Lateness Policy

If arrival is delayed it may not be possible for us to proceed with your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last minute changes if we can; however this can only happen if the appointment is available for a later time. Please be aware that with certain skin treatments we may require you to arrive 30 minutes prior to your appointment for the application of a numbing cream.

Refund Policy

Please note at Beauty Lodge we do not offer refunds on treatments. If you change your mind about a treatment you have purchased within 14 days, and none of your sessions have been redeemed yet, we are happy to offer an exchange for another service or a credit note.

If for any medical reason you are advised not to continue with your course of treatment, please obtain a medical record report from your doctor. Sessions that have not already been redeemed will be refunded proportionally, sessions that have already been redeemed can not be refunded.

Dermalogica Products

We offer a 100% money back guarantee on Dermalogica Products returned for any reason. We'll gladly accept returns for any Dermalogica products purchased from our website and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. Please note: you will need to return any free promotional items as well to receive a full refund. Any delivery charge is non-refundable.

Should you have a skin response to your Dermalogica product please also contact our customer service team as soon as possible.

Liability Policy

Beauty Lodge will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment.

We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Beauty Lodge regarding the care of a treated area.

The client agrees to report any problems to Beauty Lodge within 24 hours of the treatment.

Complaint Policy

We always try to give the best service possible, but there may be times when you feel that this has not happened. You are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help. You will receive a letter within two days of lodging the complaint confirming that an investigation into the matter is under way. During the course of the investigation, we may require you to attend an additional consultation meeting. This is a summary of the complaints procedure. A full version is available upon request.

Refunds and Returns

Refunds for products purchased are at our discretion. Please contact us via email or phone if you would like to discuss this.

Testimonials

I highly recommend Sarah, she is a people person and incredibly knowledgeable in her field. I have had many different treatments from Sarah over recent years but I have just had my first electrolysis treatment. After a short consultation Sarah performed the treatment with minimal discomfort. I hadn’t even realised my problem could be treated with electrolysis. I ...

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